Sarah Lewis & Co

I help independent high street businesses succeed through in-person, supportive and tailored solutions. I believe that great retail isn’t just about selling—it’s about creating an experience and a human connection that makes customers want to return time and time again.

My retail journey started in the local video store when I was 14 – where I fell in love with customer service and retail. Since then, I’ve worked in various roles and industries, each teaching me valuable lessons and providing me with extensive experience. The common thread in every role I’ve had? The power of people – and how exceptional customer experiences drive real business results.

My approach is hands-on – I take the time to understand your unique challenges and aspirations, working alongside you and your team to develop strategies that are effective and personalised. Whether it’s enhancing the customer journey, training staff to deliver exceptional service, or refining your retail strategy, I will help you to build customer loyalty and increase conversions.

If you’re running an independent retail business and want practical, personal support to improve sales and service – I’d love to hear from you.

When I’m not immersed in retail strategies, you’ll find me in Yorkshire with my partner and our cheeky puppy, Bentley, surrounded by too many books and mispronouncing French with enthusiasm.

Let’s work together to bring back the vibrant, community-centred high street we all love. If you’re ready to elevate your customer experience and make your business the destination to visit, let’s connect!