Customer Experience Consultancy

Stellar CX was formed to help great businesses become even stronger and more profitable through the implementation of sound customer strategy.

Our founder Gem Jones BA (Hons) CX AD(Dip) has 24+ years experience in business leadership roles in Customer Experience (CX), Marketing and Commercial, prior to founding Stellar CX.

Working with businesses from SME to PLC across varied sectors, Stellar CX is here to help senior leaders develop and implement a highly relevant, clear and impactful customer experience strategy to increase long-term profitability. With a framework designed specifically for time poor senior leadership teams, we can help you to implement sound CX strategy within a timeframe and budget tailored to each business and their unique needs.

Our online, supported senior leadership programme allows businesses to own, implement, review and manage their customer experience in the most cost effective and engaging way, creating buy in and passion within teams, and leading to long-term success, with you firmly in the driving seat.

Lead your organisation in sustainable, profitable growth through increased customer loyalty, high advocacy and reduced cost of acquisition, giving you clear brand differentiation, lower complaint resolution costs and removing unnecessary processes.

Even if your organisation has already attempted to engage with a customer experience programme with disappointing or inconsistent results, or you are concerned about the high costs such an implementation may demand, Stellar CX can help you to develop a tailored, highly relevant and effective programme.

From full CX strategy development, implementation and on-going support to one-off training, presentations or specific help with the various aspects of customer experience, such as customer journey mapping, customer metrics or development of customer vision and promise, Stellar CX is here to guide you.

Get in touch to find out more about our no obligation CX Health Check, which allows you to benchmark your organisation’s current position in terms of CX excellence, with recommendations for the most impactful next steps for your unique business.

Based in Holmfirth, West Yorkshire