Showing Blog posts by 'Nigel Greenwood'

The 6 things customers really want - Part One

0 comments Monday 2nd February 2015
By Nigel Greenwood

After 25 years working with local, national and international businesses to improve the customer experience, and having analysed tens of thousands of customer comments, research and complaints, I believe any business can deliver a great customer experience, increase sales and cut costs by making sure they deliver 6 things that a customer really...


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The Yorkshire Mafia Blog is a collection of posts from some of Yorkshire’s leading business figures.



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